trp5 Privacy Policy

1 Introduction and Definitions

This privacy policy applies to the trp5 platform. trp5 places the highest importance on protecting users' personal information. All our operations are conducted in accordance with the policies set out in this document.

Below are definitions of some key terms used in this policy:

• "User" — Any registered or unregistered person who visits or uses the trp5 platform.
• "Personal Information" — Any information from which a specific individual can be identified, directly or indirectly.
• "Processing" — Any operation performed on data, including collection, storage, analysis, modification, or deletion.
• "Third Party" — An external service provider or partner organisation that has an agreement with trp5.

2 Data Collection

trp5 collects user information in various ways. The information collected falls into two categories:

2.1 Information You Provide Directly

Information you provide yourself during account registration and use:

• Full name, date of birth, and gender
• Valid email address and mobile number
• Residential address and nationality
• Government-issued identity document details for verification (National ID or passport)
• bKash, Nagad, Rocket, or Upay account details for deposits and withdrawals
• Messages and attachments provided during live chat or email support

2.2 Automatically Collected Information

Information recorded automatically while using the platform:

• IP address, browser type and version
• Device identity (device ID, operating system)
• Date, time, and duration of each site visit and session
• History of pages visited and links clicked
• Betting and gaming activity logs — bet amounts, game types, and results
• Transaction history and timestamps

In some cases, trp5 may also collect information from third-party sources (such as identity verification agencies or fraud detection service providers), which is used to ensure account security.

3 Purpose of Data Use

trp5 uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing uninterrupted gaming and betting services
• Issuing and managing bonuses and promotional offers
• Tracking VIP programme progress

3.2 Security and Legal Compliance

• Completing identity verification and KYC processes
• Preventing fraud, money laundering, and unauthorised access
• Ensuring compliance with responsible gaming policies
• Resolving disputes and responding to legal claims

3.3 Improving the User Experience

• Displaying content and offers based on your preferences
• Analysing user behaviour to improve services
• Identifying and resolving technical issues
• Enabling the support team to provide effective assistance

3.4 Communication

• Sending transaction-related notifications
• Informing users of security alerts and account updates
• Sending promotional messages with your consent (which you may withdraw at any time)

4 Data Sharing and Disclosure

trp5 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

trp5 relies on certain technology and service providers to operate the platform — such as payment processing services (bKash, Nagad, Rocket, Upay), identity verification agencies, and cybersecurity providers. These partners are given only the information necessary for their function and are required to comply with trp5's privacy standards.

4.2 Game and Content Providers

Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may use certain session data to operate their games correctly. This information is used solely to ensure the delivery of gaming services.

4.3 Legal Obligations

Information may need to be disclosed as part of a legal obligation, such as a court order, a lawful request from a government authority, or a fraud investigation.

4.4 Business Restructuring

If a significant change occurs to trp5's business structure (such as a merger or acquisition), relevant information may be transferred. Users will be notified in advance in such cases.

5 Cookies and Tracking

trp5 uses cookies and similar tracking technologies to improve the user experience and maintain platform functionality.

5.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security. Without these cookies, the site will not function correctly.
• Functional Cookies: These help remember your preferences, such as language or display settings.
• Analytical Cookies: These are used to understand which parts of the site are used most, helping to improve the quality of the service.
• Targeting Cookies: These are used to show you relevant offers based on your interests — your consent is obtained for these cookies.

5.2 Cookie Controls

You can block or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect some platform functionality.

6 Data Retention and Security

trp5 applies industry-standard technical and administrative measures to protect users' personal information.

6.1 Technical Protection

• All data transfers are secured using SSL encryption
• Payment information is stored in encrypted databases
• Access to sensitive data is restricted to authorised staff only
• Regular technical audits are conducted to identify security vulnerabilities

6.2 Data Retention Period

trp5 retains your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

6.3 Response to Data Breaches

If a data breach occurs, trp5 will promptly notify the affected users and take the necessary steps to limit any damage.

7 Your Rights

Every user registered on the trp5 platform may exercise the following rights regarding their personal information:

7.1 Right to Access and Copy

You have the right to know what personal information trp5 holds about you and to receive a copy of it. To make this request, please contact trp5's support channels.

7.2 Right to Correction

If any information stored on your profile is incorrect or incomplete, you may request that it be corrected. Additional verification may be required for changes to identity-related information.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. You can unsubscribe from promotional emails or messages at any time.

7.5 Right to Data Portability

You may request that the information you have provided be delivered in a structured, commonly used format suitable for transfer to another service.

8 Policy on Minors

The minimum age to participate on the trp5 platform is 21. trp5 does not knowingly collect or process personal information from anyone under the age of 21.

Users must confirm their age at the time of registration. If the identity verification process establishes that an account holder is under 21, that account will be suspended immediately and the associated information will be deleted.

If a parent or legal guardian suspects that their underage child has registered on this platform, please contact trp5 support without delay.

9 Third-Party Links

The trp5 platform contains content from various game studios including Pragmatic Play, Evolution, JILI, and PG Soft. These providers may have their own privacy policies, and trp5 is not responsible for those policies.

trp5 is connected to bKash, Nagad, Rocket, and Upay for payment services. These mobile financial services have their own data protection policies and terms. It is the user's own responsibility to be aware of the relevant service's policy before making a transaction.

trp5 has no control over the content or privacy practices of any external sites. Visiting those sites will be subject to their own rules and terms.

10 Policy Changes

trp5 reviews this privacy policy from time to time and updates it as needed. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Addition of new services or technology
• Improvements based on user feedback and suggestions
• Modernisation of security practices

For significant changes, registered users will be notified in advance by email or platform notification. Continued use of the platform after changes are made will be taken as acceptance of the new policy.

To learn more about us and trp5's core principles, visit the About Us page.

If you have any questions about the interpretation or application of this policy, answers can be found in trp5's FAQ section.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact trp5's data protection team. We provide support in both Bengali and English.